As well as making your business customers trust you, it is also important to make them happy. Happy business customers will remain loyal and ensure to stay satisfied with your business, which will make them become regular customers.
Happy and satisfied customers will equate to more sales and profit, which every business desires.
If your business wishes to obtain happier customers, here is some advice.
If your website shuts down, hire expert help
As a business, it makes sense to have Managed IT Services on backup in case your technology or website ever shuts down. If this happens, it will disrupt your business and make customers unhappy.
For instance, if your website shuts down due to a technological fault and you lack experience, how are you supposed to fix it and allow your customers to continue shopping like normal?
The sooner you fix the issue with the website, the sooner customers can maintain their usual searches and shopping habits. Hence, customers will be happier if you resolve issues as soon as possible so that their experience isn’t hindered or disrupted.
Create a rewards system
What better way to satisfy and make your customers happy than with a reward system where they can obtain regular discounts and fun freebies?
Whether you run a clothing brand or a coffee shop you can offer a reward system so that your customers can obtain a discount or a freebie for every fifth or 10th purchase they make. offering a reward system will encourage customers to continue shopping with you so that they can obtain a great deal which can help you gain more profit. Furthermore, it will help them feel that they are respected and that their finances are stretching further as they will be obtaining freebies or discounts whenever they continue to make purchases.
Be friendly and personal
As a business owner or an employee, it’s essential that you are as friendly and personal as possible with your customers as this will make them feel appreciated and respected. For instance, calling them by their first name and ensuring to always give them a warm smile when they visit your store or guarantee that they are impressed by your customer service and ensure that they feel comfortable around your team.
It doesn’t take much to be a kind and friendly business owner or employee to practice it as much as possible as it will guarantee to boost your customer happiness.
Ask them questions and use their feedback
Another smart way to make your customers happy is to always ask them questions and seek feedback from them. When you have feedback from customers, whether it is negative or positive, ensure to use it to your advantage.
Whatever customer’s feedback to you, you can use it to better your business. For example, if a customer complains that your delivery system is slow, you can work on speeding things up so customers can obtain their orders sooner and feel more satisfied.
Value their opinions
It is important that you listen to your customers and value their opinions to ensure that they feel heard.
Valuing your customers’ opinions or guarantee that they continue to offer you constructive criticism or positive feedback which you can implement into your business to better its processes which will benefit your customers as you will be able to offer them exactly what I expect.
Know everything there is to know about what you can offer them
As a business owner or employee, it is essential that you know everything there is to know about your business and exactly what you can offer them. you will not want to look silly if a customer asks your question and you do not know the answer.
If you can answer any question about your business on the spot then it will show that you are an expert and that you can help your customers no matter what they request from you.
Never say they are wrong
Whether a customer comes to you with a complaint or another negative comment, it is essential that you make sure they never feel they are wrong.
If you make your customers feel wrong then they might look elsewhere for another business to invest in as they will not be satisfied by being told that they are incorrect. Even if your business customer is being difficult, make sure that they feel cared for and that they are right. At the end of the day, every customer is right.
Photo by Andrea Piacquadio
